Lee Kia Of Greenville

Choosing to purchase my new car from Lee Kia of Greeville was one of the best decisions I've made! From the initial phone call to schedule an appointment to driving onto the lot, the staff was so welcoming & friendly. My car buying experience was actually fun and not a grueling experience. I highly recommend Lea kia of Greenville for anyone who is interested in purchasing a brand new car. They will treat you great!!! 😄

Your Service tech, Corey, came up and greeted me upon my arrival, confirmed what was going to be serviced on my vehicle and showed me to the customer lounge. When my vehicle was ready, he walked me to my car, had the door open, shook my hand, answered a couple of questions I had about maintenance and told me if there's any way they could be of assistance, to not hesitate to let them know. I was very impressed with this young man. Your dealership is fortunate to have him.

I cannot say enough positive things about the Service experience at Lee Kia of Greenville!! I have been a customer of Lee Kia for 18 years now and Jimmy has been my Mechanic and Service Advisor for my ‘04 Sorento the entire 18 years. He is an Outstanding Master Mechanic! We’ve taken our vehicles there for everything from oil changes to inspections to maintenance and new tires and even major repairs and we’ve ALWAYS gotten the best service possible! Judy and the Service Team there are Outstanding at their jobs! From a customer service perspective, you have to communicate and connect with the customer to ensure they are heard. This team has ALWAYS done that! I always leave feeling like a valued customer and that is the goal, the standard you should always strive for in the Service industry! Keep up the outstanding work and you will always have my business!

I had taken my Sorento there for about a year and had her form with the service. They’re really good at communicating and being accommodating. Lounge is pretty nice, amenities and prices aren’t too bad. I have to ding stars for a recent interaction. In short, they believe in coincidence more than I’m able to. After a routine service, I started seeing smoke. I had an appointment coming up and I asked them to look at it which they did. It was a gasket malfunction of some kind and of course, was going to be expensive. I mentioned that it didn’t seem right that I had only started having the issue after my last service. I asked if there was any possibility of error on their end. They were a firm no. The service manager offered to give a discount on service (which already existed in their website); it remained a firm, albeit polite, no all the way to the GM. Never rude; not flexible in that way either. I expressed the concern and asked if they could consider helping. I mentioned that a few hundred dollars here in this seemingly-to-me gray area would result in thousands of dollars in continued business. They politely declined. They fixed it. But, they lost regular business in the meantime. I might go back for a bigger repair, but the normal maintenance, I’ll take elsewhere.

I had the pleasure of doing business with salesman Robert Frye and I want to say he did an outstanding job working with me. Robert is a great salesman! He was very knowledgeable of the cars on the lot and well informed of their functions. He was honest with me and that helped me make my decision to buy the 2024 Kia Telluride. This SUV is off the charts! I am very happy with my purchase, so thanks Robert for helping me get into one, and thank you Kia for being a great car to purchase! This is my second car from Kia which I got a 2015 Kia Optima when it was new and I have no complaints about their cars or service! They have been excellent to me in quality and service! Thanks Kia! Thanks Robert Frye!